Frequently Asked Questions
In the unlikely event that a Billy White Designs product does not match up to our high standards, we will try our hardest to address the problem. Our leather bags, accessories and luggage carry a 12-month guarantee. If within this period you find fault with your product, we offer a repair or replacement service at no extra cost to you (except for shipping charges).
If you find an issue with your product within the guarantee period, please contact us at email@example.com.
RETURNING AN ITEM
The item(s) must be returned within 7 days of receipt, in the condition you received them with the original swing tags attached and unworn, placed in a sealed bag. They must be sent by recorded delivery to:
Billy White Designs
559, London Road
HP1 2RE. England.
We ship world wide, subject to U.K. Royal Mail postal fees.
If, once you have received or collected the goods, you decide you would like to return them to us, you may do so at any time until 7 days after you have received or collected the goods. This does not affect your statatory rights.
You have a legal obligation to keep the goods in your possession and to take reasonable care of them until you have returned the goods to us. You cannot return the goods where the goods have been tampered with or used unless the goods are faulty or not as described.
You are responsible for the cost of any returning items, including all shipping fees and additional fees e.g. PayPal fees. They must be sent recorded delivery to:
Billy White Designs
559, London Road
HP1 2RE. England.
The amount refunded will exclude any original shipping fee. All United Kingdom refunds will be deducted by £4 to cover original shipping costs.
You will receive a full refund of the price you paid for the goods, not including any delivery charges (except where you are returning goods that are faulty or not as described).
Refunds will normally show on your records within 72 hours of being processed, however, the speed of this processing is beyond Billy White Designs' control and unfortunately some card issuers may take up to 10 days to reallocate your funds.
By placing an order on Billy White Designs, you are responsible for all shipping fees, all applicable customs and import fees, and return shipping to Billy White Designs in the case of a return or exchange. This also applies to any deliveries refused or uncollected by you at time of delivery.
VAT, Taxes and Import Fees
Buyer is responsible for all VAT, import fees, and taxes imposed by your country where applicable.
We offer free standard shipping for orders shipped in the UK. For countries within the EU a fixed rate of £40 is applied to each order. For all other countries a fixed rate of £40 is applied to each order.
All items are carefully packaged and shipped using UK Royal Mail recorded delivery. Items are generally shipped within 2 business days of receiving payment but due to delivery times with the postal service please allow 10 business days for your order to arrive.
We are not responsible for lost or stolen packages.
PLACING AN ORDER
By placing an order on this Website, you confirm that you have read these terms and conditions and that you agree to them. You should keep a copy of these terms and conditions for future reference. We will not always file a copy of orders made by you.
Each order that you place is an offer to buy those goods and we shall accept that offer at our sole discretion, but orders are normally accepted if:
(a) the goods are available;
(b) the order reflects our current pricing;
(c) the goods are for delivery to a destination that we deliver to; and
(d) your credit or account card is authorised for the transaction.
We will confirm receipt of your order through our automatic screen confirmation of the order and we may also follow this up with a confirmatory email. Please note that at this stage your order for goods may not have been accepted by us.
FORMATION OF THE CONTRACT
We will confirm our acceptance of your order for goods by sending you an email confirming that the goods have been dispatched ("Dispatch Confirmation").
The contract between us will only be formed when we send you the Dispatch Confirmation (the "Contract"). These terms and conditions, the Dispatch Confirmation and any other information relating to the goods which we have brought to your attention are incorporated into the Contract.
The Contact will only relate to those goods which have been confirmed in the Dispatch Confirmation and we will not be obliged to supply any other goods which you have ordered until we have sent you a separate Dispatch Confirmation in respect of such goods.
Consumers inside the EU now have access to a web-based platform created by the European Commission - this European Online Dispute Resolution Platform can provide assistance if there is a contractual dispute.
The price of the goods and our delivery charges (where applicable) will be as set out on the Website from time to time, except in the case of obvious error.
All prices on the Website exclude any applicable sales taxes and duties. These will be calculated according to the destination of where your order is being delivered to or collected from and are included in the total price displayed when you place your order.
If your order is for delivery to a destination outside of the European Union, your order may be subject to import duties and taxes. It is your responsibility to pay any such duties and taxes. Any such duties and taxes may vary in different territories. We are unable to advise you in relation to any import duties and taxes and we recommend you contact the local customs office at the delivery destination in this respect.
We reserve the right to amend our prices and delivery charges at any time, but such changes will not affect any order for which we have already sent you a Dispatch Confirmation.
The Website sells a large number of goods, so it is possible that despite our best efforts, that some goods may be incorrectly priced. We will usually verify the price of any goods as part of our dispatch process and if the price of the goods:
(a) is lower than the price stated on the Website, we will charge this lower amount to you when dispatching the goods to you; or
(b) is higher than the price stated on the Website, we will at our discretion either contact you for instructions prior to dispatching the goods or reject your order and notify you of such rejection by email.
We are under no obligation to provide goods to you at an incorrect lower price, even once we have sent a Dispatch Confirmation to you, if the pricing error is obvious and unmistakeable and could have been recognised by you as an error.
We accept payment by credit card and debit card, as set out on the Website. Payment for the goods and related costs will be due at the time we accept your order. We will usually attempt to take payment once the goods are ready to be delivered or collected.
You confirm to us that you are authorised to use the payment method that you provide to us when placing your order. We may carry out security checking to confirm that this is the case.
If your payment method is not authorised, we may refuse to accept your order and we will not have any responsibility for the non-delivery of the goods.
We are also not responsible for any charges or penalties which may be imposed by the payment provider as result of payment being processed in respect of your order.
Billy White Designs is an online hand bag shop. All payments are securely processed through Stripe and we accecpt most major credit and debit cards. Your payment will appear as Billy White Designs in your statement.